Product and Functional Questions
What is the difference between the Premium HR and the Basic HR Bundle?
The Basic HR Bundle provides a robust Core HR solution that enables the ongoing maintenance of employee data with support for the Hire to Retire Lifecycle. Premium HR extends this process support out to the Attract stage and further enables you to align your People to your Organisation goals. Premium HR along with the robust Core HR solution includes Recruitment Management (applicant tracking) and Recruitment Marketing (attracting the right talent), and Performance & Goals Management.
Does SyncExpressHR come with any reporting capabilities or is this an extra cost?
All SyncExpressHR Modules provide reporting capabilities out of the box. Synchrony has enabled a standard suite of reports that will simplify report generation, but clients have the flexibility to add new reports themselves using the ad hoc-report functionality that is provided with the solution.
Can I buy a specific process without buying Basic HR or Premium HR?
Unfortunately, this is not possible. The Core HR Solution is a key component of SyncExpressHR and cannot be decoupled from the overall package. Many of the modules features depend on the foundation aspects of the Core HR Solution. If you are looking for a single module solution, Synchrony can provide a traditional SuccessFactors solution to you, we can utilise the SyncExpressHR Solution as an accelerator however ongoing maintenance will be the client’s responsibility. SyncPilot can also be purchased for a specific module implementation, however the standard step-by-step processes may need to be altered if you alter the underlying process. Ask us for a quote if this is an option you’re looking at.
Can I add my own customisations to SyncExpressHR such as custom fields and processes?
Whilst your SyncExpressHR solution is a single tenant environment (i.e. your data is not shared with any other clients), it is a single code environment, where all our clients will utilise a common code base. This means that we can support the solution in a more efficient manner and ultimately enables a lower subscription cost to our customers. This also enables our clients to benefit from innovative quarterly updates without putting any of your existing data at risk.
If I cannot adopt the Standard SyncExpressHR Processes, what are my options?
Synchrony can provide a traditional SuccessFactors solution to you. Whilst we can use SyncExpressHR as a base template to minimise Implementation Fees, the ongoing maintenance of the solution will become the Client’s responsibility. You will also need to update the SyncPilot step-by-step processes to match any customer specific processes created.
Can I add a process after I buy an initial package?
Yes, once you have purchased either the Basic HR or the Premium HR package, at any time during your subscription you can add any other process.
Implementation
What does the $640 USD setup fee cover?
The $640 setup fee covers provisioning of your pre-configured solution, theming to match your company’s brand and colours including upload of logo etc. and uploading of the SyncPilot toolset to the instance. Your SyncExpressHR instance is then handed over to your nominated IT or HR Administrator to execute self-guided configuration.
Do I pay the setup fee every time I add a new module to my subscription?
No, you only ever pay the setup fee once.
What does pre-configuration mean?
Synchrony’s team of architects based on their combined involvement in over 500+ SuccessFactors implementations has found that across most implementations there is approximately 80 percent of common configuration settings that are repeated during each project. We also believe that cloud enables the adoption of best practice process. We therefore have pre-populated SyncExpressHR with these settings and best practice processes. This allows our clients to focus on the “last mile” of system deployment utilising a self-guided configuration wizard, effectively adding your company data and employee data. This is similar to the difference between starting with a blank word document versus utilising a pre-designed template.
How do I perform the self-guided configuration?
Self-configuration is achieved using SyncExpressHR’s inbuilt navigation tool SyncPilot. SyncPilot is based on the leading next generation user adoption and engagement tool, WalkMe. The tool will guide authorised users through a step-by-step process to create the “last mile” of configuration required for system deployment. We call these step-by-step processes SyncSteps.
What areas of the system will I have to configure?
The self-guided configuration that is required to deploy the system is like any cloud-related solution. The “last mile” configuration is considered company-specific data, and once completed you either input or upload employee data. Examples of company-specific data include:
- Legal entity details (name, address, and any identifying numbers such as TIN or ABN)
- Locations or branches
- Cost centres
- Selection of valid employee types (full time, part time, etc.)
- Pay/wage details
- Recruitment settings (recruitment email addresses, career site details)
- Learning details (learning types, etc.)
- Performance template (selection of mid-year/annual/continuous)
What skills are needed to complete the self-guided configuration?
Skills needed are ability to understand/ have access to someone who understands HR concepts plus the ability to use regular office tools or web based tools. Typically, an IT Administrator or a HR Administrator completes these tasks.
My organisation has 300 employees, will I be able to self-configure the solution?
In general, we believe that a company up to around 500 employees will be able to utilise the self-guided configuration capability of SyncExpressHR. This however is dependent on the ability for the organisation to adopt the standard processes out of the box. If you can adopt the standard solution, theoretically there is no limit to the number of employees that you can configure for as the only factor that changes is the amount of data to be uploaded.
We think we can complete the self-guided configuration, but need help with technical aspects of the deployment like data migration, can Synchrony assist us with this?
Our professional services team can assist with any aspect of the deployment. The fees associated with data migration will vary depending on the number of data sources and the scope that you would like Synchrony to perform. Request a quote from us and we will be happy to provide an estimate.
We have looked at the self-guided configuration and really think we need help to implement the solution, can Synchrony still provide implementation services for SyncExpressHR?
Absolutely, our accelerated implementation services approach is still available as an option to our clients. Typically, this involves spending time with one of our lead consultants who will design the end state solution for you, and then this is sent to our delivery centre to configure in the system. Our team can also help with testing and data migration. Training is deployed using SyncPilot with over 90 pre-packaged SyncSteps that provides guided assistance real-time to your Employees and Managers. Request a quotation for a professional services based implementation and we will be happy to provide estimates. Note, implementing SyncExpressHR is typically between 33 percent to 50 percent cheaper than any other SuccessFactors based solution to enable a quicker Return on Investment.
Can we integrate Premium HR or the Basic HR Solution to our own internal payroll system if we do not take the SyncPay bundled option?
Yes, Synchrony’s professional services team can be engaged to integrate your SyncExpressHR Solution to your payroll solution. The cost will vary depending on mode of integration (e.g. flat file vs API-based) and the level of involvement you will require from Synchrony (e.g. technical integration only or through to parallel testing phase).
If I utilise professional services, does that mean I must continue to engage them for ongoing services?
Our clients will be able to utilise the SyncPilot tool even if they have used Synchrony Professional Services for the initial implementation fee. As you grow more comfortable with the system, you will still be able to use the self-guided configuration tools yourself.
Financial
What are the payment terms that govern the purchase of SyncExpressHR?
Synchrony’s standard payment terms are payment of fees annual in advance, payable at 30 days upon invoice. Upon request, we do offer quarterly in advance payments (again at 30 days upon invoice), when you request a quote, please advise that this is the desired payment option. We do not offer monthly payment terms and we do not offer greater than 30 days’ invoice terms.
What is the minimum subscription period that you can purchase SyncExpressHR for?
The standard contract for SyncExpressHR is for a three-year term. Upon request, Synchrony can accommodate a one-year term however this is subject to approval.
Can I cancel my subscription?
You can cancel your subscription at any time, however if you are in your initial contract period (e.g. initial three-year period), you will have to pay a cancellation fee that is equal to the remainder of your contract term. If you cancel outside of your initial contract period, you can cancel with 30 days’ notice.
Can I remove a process from my subscription?
Once a process is added to your subscription, the removal of the process is treated the same as cancelling a contract (i.e. the remainder of the subscription for that process will be payable as a cancellation fee).
How am I charged if my employee population exceeds the employee count listed in my subscription?
Upon anniversary, you will be invoiced for the difference in headcount to date and your following year’s invoice will be adjusted to the new population. You do have the option to contact Synchrony throughout the year and advise of any major growth in population (e.g. acquisition of an organisation) and we can adjust the subscription fees at that time.
The HR function is moving beyond automating processes, reducing costs, and compliance, to drive people decisions that grow the business. However, the majority of today’s HRIS solutions serve merely as filing cabinets for record keeping with no business impact. Siloed from talent, they prevent companies from making workforce decisions based on a 360 degree view of the employee. They also feature primitive analytics that provide minimal insights into the workforce and no support for workforce planning. The SyncExpress Core HR Solution provides a central view of your employees with support for organisational data, personal data, time off and payroll data with full employee lifecycle process support. The solution aims to digitize and simplify your processes to improve operational efficiency and workforce insight, all whilst being legally compliant with all local requirements.
Teck Seng Lee
Scott Davidson
Andrew Leonard
Philippe Grillot
Ruby Macareag
Mike Ellis