Managed BPO Services

Managed/Shared BPO Services

syncHRony has a proven history of providing high quality managed services for our clients through a best practice-based approach, global capability and enterprise application specialists to deliver real value add in human capital management (HCM) solutions. With syncHRony as your partner, you will enjoy these benefits:

A commitment to helping you get the most from your human capital management investment in SuccessFactors.

With syncHRony’s deep experience in deploying innovative HCM solutions, we are focused on helping you achieve your strategic goals through your human capital management investment in SuccessFactors.

Topnotch support for a wide spectrum of managed/shared BPO services.

syncHRony’s managed/shared BPO services wraps are delivered on-demand from the highest quality resources with international and local experience based in centers in the Philippines. These services cover call center solutions, BPO, human resources outsourcing (HRO), recruitment process outsourcing, IT and professional services and many more.

Customer satisfaction at cost-effective prices.

syncHRony’s high quality resources consistently achieve key performance indicators (KPIs) related to business goals and customer satisfaction levels. The delivery centers in the Philippines are leading edge, yet the lower standard of living allows us to offer our excellent service wraps at cost-effective prices. Moreover, your company won’t have to spend on capital expenses to set up your own client operations.
syncHRony’s BPO services cover a wide range of solutions to support your business’ SuccessFactors HCM software.

• 24/7 help desk for employee services.

  Covers call center services such as problem management services; incident and problem management services.

• Benefits and Compensation administration and services.

  Covers compensation and benefits strategy and design; salary surveys; job evaluations or salary structures; pay administration and monitoring; long-term incentive plan administration; compensation communication and rollout; compliance and reporting; service award/recognition program administration.

• Change management and communication services.

  Covers documentation services; evaluating quality, accuracy and reliability of provided service; proper dissemination and communication of changes.

• Data entry and support; Employee data and records management.

  These are related services with different levels of support depending on client’s requirements. It covers data entry; strategy and policy; HR information systems data maintenance and integrity; maintenance of physical employee records, files and documents; data integrity and security; reports.

• Employee and manager self-service functions.

  Covers strategy and policy; maintenance of actual services for employees and managers.

• HCM technology infrastructure and communication integration.

  Covers infrastructure operations and management; system health checks execution and operations monitoring; systems back-up strategy and execution; software license administration.

• Lodgement services.

  Covers quarterly and annual tax reporting; payments and benefits administration of government mandated social welfare services.

• Organization development.

  Covers strategy and policy development; process/corporate/workforce improvement initiatives; surveys.

• Payroll services.

  Covers payroll strategy and policy; record management including set-up and maintenance; collecting and processing time data; validating approved time and processing leave management and other special entitlements; payroll and personnel data management; earnings and deductions maintenance; calculating gross pay, determining local deductions and calculating net pay; verifying accuracy and running final payroll; payroll disbursement; labor distribution and payroll accounting; bank and other reconciliations; processing inquiries and related matters; compliance and reporting; payroll system administration; posting payroll data to accounting.

• syncPay capability.

  syncHRony assists small and medium-size businesses through our syncPay capability. With syncPay, we handle all operational aspects of outsourced payroll processes of an organization in the most cost-efficient manner. Our payroll experts use industry standard processes to ensure all payroll functions are performed against pre-defined service level agreements. Proper payroll management through syncPay benefits organizations by playing a key role in financial balance, regulations and cost/risk mitigation.

• RPO services.

  Covers onboarding; recruitment management and support; talent management and coaching; talent verification and integration; talk-push; learning event management system. Read more …

Outsourcing Models

When having syncHRony manage and deliver implementation and integration and, thereafter, managed/shared BPO services to support your SuccessFactors HCM subscriptions, we have different outsourcing models you may choose from.

Comprehensive outsourcing

The comprehensive outsourcing model syncHRony offers is the “traditional” BPO model and pricing structure. We recommend it if you wish to fast-track implementation of your BPO campaign. You can leave to us the day-to-day handling of the full scope of your HCM engagement, as we take care of operations management, quality assurance (KPIs and SLAs) and control, recruiting, performance management, IT, finance, training and other aspects through our experienced staff in our delivery centers.

Benefits of the comprehensive outsourcing delivery model

• Your outsourced operations can be started quickly.

  Your operations can quickly and seamlessly begin as we have significant experience in the recruitment and operations of HCM campaigns. Your SuccessFactors cloud-based solution comes with a quick start-up advantage that we will leverage with our comprehensive outsourcing operations. You may dispense with capital expenditures, and will only require limited investments since you will be using our cutting-edge turnkey infrastructure.

• Your business will prosper because syncHRony practices the client-centric approach throughout the whole organization.

  We are flexible as we collaborate with you to adapt to your requirements and respond to your concerns. Our management is easily accessible and are directly involved with clients day-to-day.

• You can focus on your core business, and need not worry about the HCM components outsourced to us.

  We implement our services with excellence born from years of experience. We define performance metrics and business goals with you for each campaign, then we assure key business results by focusing on your requirements.

Co-sourcing

syncHRony offers an innovative solution in the co-sourcing outsourcing model that leverages the strength of traditional outsourcing and incorporates client-specific responsibilities. This means that syncHRony will provide support with a range of shared support services, while you can maintain operational control of day-to-day activities and drive results.

The co-sourcing approach enables you to establish your own teams in the Philippines so that we legally employ and support your staff, who will work exclusively for you from our offices, yet you will maintain control of the teams’ day-to-day activities. You will also define and monitor your own KPIs that give you control of output, and these will be clearly defined in service agreements and statements of work (SOWs).
We also offer a range of managed or shared support human capital management BPO services such as recruitment, HR, payroll, operational monitoring, and many more. Co-sourcing has a simplified pricing structure, and comes with legal documents.

Benefits of the co-sourcing delivery model

• You take advantage of lower, controlled costs.

  Offshoring to the syncHRony in the Philippines will let your business enjoy reduced costs due to the staff’s lower salaries, cost of benefits and insurance – even if the employees have high skill levels. You also save on overhead costs associated with housing and supporting staff in the Philippines, as well as on assets and facilities.

• You maintain ownership and control of your business.

  You can maintain control over your company’s day-to-day activities, ensuring compliance to your best practices. You also manage your costs due to transparency in salary, benefits and other operational expenses.

• You have better operational flexibility.

  Any staff requirements can be quickly mobilized (estimated to take from 30 to 45 days) to accommodate growth and maintain continuity. Another benefit is risk mitigation on employee settlements.